First Tech has a wide and approved experience in the implantation and maintenance of communication platforms directed to Contact Centers, acting in companies of many segments. Today we maintain and support more than 60.000 voice ports in companies such as insurance companies, carriers banks, bureaus, industry and several others. We have a complete portfolio of solutions with Consultation Platforms , IVRs, Recorders, Dialers, Web Call Center, and some others, directed not only to large Contact Centers, but to the small consultation centrals that want to use next generation technology.

With wide exerience in convergent solutions, Fisrt Tech develops and implements projects that prepare the infrastructure of your environmet to support multimidia communication (voice, data, video, among others), reaching the best cost/benefit relation and maintaining the technological updating. Nowadays, the investments in technology grow attached to the business success. That’s why the information and availability are differentials in the retention and capture of new clients. Thinking of it, First Tech and Avaya created IP Technology Solutions, where products and services are delivered throughout a simple rental contract called Rent First program.

First Tech has know-how in specific applications development for implementation of innovative forms of communication services utilization through the diffrent applications integration, such as cooperation portals, chip cards issuing, applications of financial transactions debts (DDA) Voice/Video and personalized applications development to Call Centers and also based on XML.